Banking Center Manager
Company: Midland States Bank
Location: Mokena
Posted on: October 23, 2024
Job Description:
Base Salary: $65,000-$85,000
At Midland States Bank, base salary is one component of our Total
Rewards program. Exact compensation is determined by factors such
as (but not limited to) education, skills, internal equity, and
experience. This position offers additional compensation in the
form of short-term incentives (i.e. bonus and/or commission) and
may include long-term incentives (i.e. stock awards). Benefits for
this role include comprehensive healthcare, well-being benefits,
paid family leave as well as generous paid time off. Total Rewards
also include banking perks, an Employee Stock Purchase Plan, 401K
plan with company match and may include the opportunity to
participate in our Non-Qualified Deferred Compensation plan.
Incentives and benefits are subject to eligibility
requirements.
Position Summary
The Banking Center Manager is a proven leader with a track record
of success. They will be responsible for individual business
development goals, and for leading, managing and coaching a team of
sales and service professionals to meet and exceed performance
targets, to provide mentorship and leadership within the region,
ensure the operational excellence of the banking center and create
an excellent customer experience.As a Best Banker at Midland States
Bank, this position plays a critical role in developing and
maintaining the staff's effectiveness to present the best solutions
to customers, delivering an exceptional customer experience during
every interaction. Expectations for this position require the
ongoing focus of developing teams that build solid and long-lasting
relationships by engaging all customers in a positive manner, and
providing an experience that includes undivided attention,
straightforward and knowledgeable service while ensuring that the
customer's best interests are our number one priority.
Primary Accountabilities
- Regularly and customarily directs the work of the staff to
effectively identify the financial needs of our customers.
- Set expectations, goals, career development plans for branch
staff, fostering a cohesive and inclusive environment in which team
members work together to achieve all business goals.
- Generates portfolio growth by identifying cross-sell
opportunities, coaching the team to deepen and strengthen
relationships, while increasing client acquisition and retention,
as well as utilizing professional relationships to drive new
business.
- Integrate business partners (e.g., Commercial and Small
Business, Home Lending, Financial Advisors) into the branch team to
drive sales and ensure that all client expectations are met.
- Fluent with all lending products to include consumer lending,
consumer real estate secured lending.
- Proficient and demonstrated ability to create and execute an
effective business plan that identifies market opportunities and
challenges, engages their team and partners, and best utilizes bank
resources to grow market share within their community.
- Demonstrates a track record of success calling on small
business customers to generate new business clients, while also
maintaining and expanding existing consumer and business banking
relationships.
- Proven ability to develop and foster COI relationships.
- Responsible for providing employees timely, candid and
constructive performance feedback through weekly check-ins, huddle
meetings, and coaching & observation sessions.
- Reviews and evaluates branch activity reports, including
staffing, loan and deposit growth, overdrafts, charge-offs, and
audits to meet profit and performance objectives.
- Create workforce stability by cultivating an engaged,
inclusive, and well coached team.
- May be responsible for multiple branch locations.
- Is a leader and center of influence within local community
organizations and activities.
- Confidently drive sales through service and knowledge allowing
them to achieve or exceed personal and team goals as set. Track and
monitor those sales, referrals, and opportunities in the customer
information software.
- Confident in recommending personal products, trusts, HSA's,
IRA's, business products and services.
- Participate in onsite visits to customers to promote the Perks
at Work Program & Merchant Services.
- Participate in outbound teleconsulting to promote and expand
current client relationships on a daily basis.
- Participate in bank sponsored community activities.
- Leads strategic District initiatives to improve process and
results.
- Timely completion of all assigned learning activities.
- Achieve or exceed personal and team goals as set.
- Actively participate in weekly huddles and one on one coaching
sessions.
- Serves as relief and /or backup BCM in other locations of
Midland States Bank.
- Demonstrates and models Midland States Bank core values that
support the bank's culture.
- The role requires occasional travel for training and team
meetings, and willingness to travel periodically, to locations
within market as needed.
- May require work in a Midland office to ensure collaboration
and support of internal and external customers.
- Maintain compliance with all applicable regulations including,
but not limited to, the Bank Secrecy Act (BSA).
- Other duties as assigned.
Position Qualifications Education/Experience:
- Minimum 5 years of sales management experience with a proven
track record of driving sales, both individually and as a leader of
a sales team.
- Minimum 5 years of retail sales and customer service
experience.
- This position requires National Mortgage Licensing System
(NMLS) registration under the terms of the S.A.F.E. Act of
2008.Ability to:
- Stand for extended periods of time.
- Ability to lift and transport coin and currency bags as
required (bags may weigh between 25lbs and 50lbs). Other Desired
Qualifications:
- Multilingual speakers are encouraged to apply.
Competencies:
- Business insight
- Cultivates innovation
- Drives results
- Makes sound decisions
- Being a brand champion
- Collaborates
- Communicates effectively
- Customer focus
- Being Authentic
- Emotional Intelligence
- Self development
- Being flexible and adaptable At Midland States Bank, we believe
that when we can bring our whole selves to work each day, we become
happier, more comfortable, more confident and more excited to do
great things for our customers, each other and our company. We're
proud to be an Equal Opportunity and Affirmative Action employer.
At Midland, we recruit, employ, train, compensate and promote
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
disability, age, or veteran status. If you are looking for a place
to grow, we encourage you to apply at Midland States Bank, because
you belong here.
If you require reasonable accommodation in completing this
application, interviewing, completing any pre-employment testing,
or otherwise participating in the employee selection process,
please direct your inquiries to Midland States Bank Human Resources
at HR@midlandsb.com. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A
CONTRACT FOR EMPLOYMENT
PI50f169eeefb2-37248-35861076
Keywords: Midland States Bank, Gary , Banking Center Manager, Accounting, Auditing , Mokena, Indiana
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