Clinical Applications Specialist - Chicago, IL
Company: Synaptive Medical
Location: Chicago
Posted on: October 30, 2024
Job Description:
Clinical Applications Specialist - Chicago, ILChicago, IL, USA
Req #724Wednesday, August 14, 2024About UsSynaptive Medical is a
Canadian medical device company, based in downtown Toronto, focused
on supporting healthcare professionals and systems in patient
diagnosis and treatment. Synaptive's suite of products includes
MRI, surgical planning, navigation, and robotic visualization - all
of which can be seamlessly combined or used independently in the
operating room. The company has a number of opportunities for
innovative people to join the team and share in the development of
technologies to solve surgical and imaging challenges in patient
care.The OpportunityThe Clinical Applications Specialist (CAS) is
an essential part of Synaptive Medical. The CAS provides primary
on-site clinical support of Synaptive's surgical technologies by
acting as a knowledgeable and highly skilled technical resource in
the hospital operating room. The CAS is expected to actively manage
primary accounts assigned to them while also contributing to
regional and national coverage as needed. At their assigned
accounts, the CAS is responsible for driving customer engagement,
supporting commercial success, pursuing excellence in clinical
support, developing themselves and the team, and maintaining good
corporate citizenship.What You'll Do
- Pursue excellence in clinical support
- Clinical support of all Synaptive surgical technologies inside
and outside of the operating room
- Deliver Synaptive surgical technology training and coaching
pre-operatively and intra-operatively to surgeons and hospital
staff
- Provide front line technical support to Synaptive surgical
technology inside and outside the operating room in collaboration
with the field service team
- Work with hospital IT staff to test/enable connectivity of
Synaptive surgical technology in the OR
- Build relationships with stakeholders (neurosurgeons, RNs,
schedulers, administration) as a clinical, technical and business
resource
- Drive clinical adoption and surgeon/resident engagement of
Synaptive products at accounts
- Identify and support co-marketing opportunities at assigned
accounts
- Support commercial success
- Identify, pass, and facilitate early communication on sales
lead opportunities at accounts to CAM, RSM and other commercial
team leaders
- May periodically support sales activities in close
collaboration with CAM, RSM and other commercial team leaders
- Drive team and self
- Train, mentor, and support teammates
- Strive to grow professionally
- Drive continuous improvements to our technology and
processes
- Execute good documentation practices for compliance
- Manage the Voice-of-customer (VOC) through providing customer
feedback to Synaptive leadership, product management, service and
engineering teams
- Execute administrative responsibilities
- Complete all required case reporting, continuing education, and
paperwork on time and accurately
- Adhere to performance management disciplines of weekly 1:1
calls with RCM, weekly/bi-weekly team calls, national team
meetings, company townhalls and annual performance reviews
- The employee may perform other related duties as necessary to
meet the ongoing needs of the organization
- Non-local travel up to 60% annually. Short notice non-local
travel is occasional and would require same day flight
departure
- Ability to maintain 1-hr on-call response time locally for
approximately 10 days per month (24-hour coverage with 12 hr
maximum shift time)What You'll Need
- Bachelor of Science degree from an accredited reputable
institution or equivalent experience
- Problem-solving skills and the ability to make informed
decisions under pressure
- Clear, concise written and verbal communication skills
- Strong attention to detail and ability to bring customer
satisfaction situations to a successful completion in a timely
manner
- A valid Canadian or USA passport is required
- Driver's license with ability to travel to accounts as
required
- 1-3 years of work experience, ideally in healthcare
- Prior experience with training in the use and applications of
medical devices or equipment
- Operating room background/experience
- Experience with robotics, medical navigation, and optics
- Experience working with software for medical applications,
PACS, DICOM
- Imaging and intraoperative modality experience, advanced
medical terminology and/or familiarity with neurobiology and white
matter connectivity
- Experience in a fast-paced healthcare environment (EMT,
technician, nursing, etc.)
- Experience working with disruptive medical technologies
- Experience in developing and delivering training programsAbout
You
- Self-motivated, results-oriented, persistent, and
assertive
- Ability to manage your own schedule
- Highly organized
- Easily accessible and reliable for communication via phone,
email, and messaging apps
- Cooperative and collaborative team-first mentality
- Excellent interpersonal skills and persuasive/engaging
communication skills to develop key relationships
- Eager life-long learner
- Passionate about medical device technology, healthcare, and
contributing to account management and growth
- Desire to teach, educate and train
- Tenacious and determined to resolve and learn from challenging
situations
- Excited by non-traditional job hours and travel
- Compassionate and patient-success focused
- Professional, thoughtful, and matureSpecial/Physical
RequirementsWhile performing the duties of this position, the
employee is regularly required to talk or hear. The employee is
frequently required to sit and reach with hands and arms. The
employee is regularly required to stand, walk and use hands to
finger, handle, or feel. The employee must frequently lift and/or
move up to 50 pounds. Specific vision abilities required by this
job include ability to adjust focus. While performing the duties of
this job, the employee regularly works in a hospital environment.
The employee will be exposed to clinical operating rooms, for which
proper personal protection equipment will be assigned and
worn.COVID-19 ConsiderationsSynaptive has a special duty to take a
leadership role in protecting the health and wellbeing of its
employees and the public. The COVID-19 vaccines are an important
public health measure for mitigating the spread of COVID-19 in the
workplace and society. As a condition of employment, the successful
candidate will be asked to provide proof of vaccination or a reason
protected by legislation why they cannot be vaccinated against
COVID-19.Diversity & InclusivitySynaptive is based out of one of
the most diverse countries in the world. This includes differences
related to race, ethnicity, national origin, gender, gender
expression and presentation, sexual orientation, religion, age,
ability and socioeconomic status. To us, diversity is one of our
strongest assets to our organization. We commit ourselves to
promoting the recognition and appreciation of our diverse and rich
culture. We believe that it is critical to our success to promote
freedom of thought and opinion in a respectful environment. The
decisions we make are rooted by respectfully considering each
other's thoughts and opinions and by working towards a greater
common goal, saving lives.AccommodationSynaptive Medical is an
equal opportunity employer and welcomes applications from all
qualified individuals, including visible minorities, Indigenous
People, and persons with disabilities. We welcome and encourage
applications from people with disabilities. If as a qualified job
applicant, you request accommodation, Synaptive will consult with
you to provide reasonable accommodations according to your specific
needs. If you wish to make a request, you will be provided an
opportunity if your application is selected to proceed in our
hiring process.How to ApplyUnless otherwise stated, applications
will only be considered from candidates eligible to work in Canada,
or the country in which they're applying to, without sponsorship.If
you are interested in this position and can demonstrate that you
meet or exceed the requirements defined in the job description,
please include #GOBRAIN in the top right corner of your resume and
then complete your online application by clicking "Apply Now" and
following the prompts.We would like to thank everyone who submits
an application. Due to the volume that we receive, only those
candidates selected for interviews will be contacted.
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Keywords: Synaptive Medical, Gary , Clinical Applications Specialist - Chicago, IL, Healthcare , Chicago, Indiana
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