CUSTOMER SERVICE AGENT
Company: Sixt
Location: Gary
Posted on: October 4, 2024
Job Description:
Job DescriptionSixt is looking for a Customer Service Agent to
deliver exceptional customer service to customers from around the
world. You will provide customers with accurate information and
take detailed and timely records of damages, gas volume, etc. The
ideal candidate possesses the following attributes:
- Exceptional interpersonal and relationship building skills
- Strong verbal and written communication skills
- Strong organizational skills and the ability to multi-task
- Ability to manage stressful or unusual situations to maintain
good customer serviceWhat you will do:
- Welcome all customers as they arrive on the lot
- Ask about their experience with Sixt, recording feedback to
improve future rental experience
- Make sure customers have all personal belongings from the
vehicle
- Discreetly check vehicle for damage on incoming vehicles and
direct customer to counter for completion of damage/loss
report
- Use proper statement to determine if vehicle is being returned
with full tank of gas
- Advise and review rental charges, providing an accurate receipt
to the customer
- Provide information regarding transportation to the airport
terminal if applicable
- Complete a service alert for any mechanical and or body damage
communicated by the customers
- Identify and tag vehicles that have been flagged for grounding
or preventative maintenance and verify their movement to the proper
lot location
- Keep lot organized for ease of access and traffic flow
- Work in outdoor weather conditions including direct sunlight,
rain, heat or cold
- Perform other job duties as assigned to meet the business
needsQualifications:
QualificationsAbout you:
- High school diploma or GED
- Minimum 1-year customer service experience
- Must be at least 21 and have a valid driver's license with a
clean driving record
- Basic computer navigation skills and knowledge of Microsoft
Office applications
- Ability to work 40 hours per week including day and/or evening
hours
- Likely to require at least 5-10% travel, some of which may be
by airplane
- Must be willing to wear company uniforms
- Must be authorized to work in the United States and not require
work authorization sponsorship by our company for this position now
or in the future
- Ability to communicate in other languages is a plusAdditional
InformationPaid vacation, medical, dental, vision and 401(k), Short
Term Disability, Long Term Disability, Basic Life and Supplemental
Life benefits and future growth opportunities within the company.At
Sixt, we pride ourselves on having an inclusive and unique
environment. We are an Equal Opportunity-Affirmative Action
Employer - Minority / Women / Men / Disability / Veteran / Gender
Identity / Sexual Orientation.The information listed above is
intended to describe the general nature and level of this position.
Essential functions and responsibilities may change as business
needs require. Your response to this advertisement may result in
your consideration for employment with Sixt Rent a Car, LLC and its
subsidiaries. Offers of employment will be made by Sixt rent a Car,
LLC or any of its subsidiaries or brands.Come join our team! Apply
now.About the department:
As a mobility service provider, our Branches & Operations division
is the point of contact with our customers: whether by phone, app
or directly in our SIXT branches. This means: premium service
directly to the customer, advice and sales in exchange and
responsibility for the rental process of our premium fleet. As part
of a team, it is easier to explain our products, find the best
solution for the customer and manage the day-to-day business.About
us:
We are a leading global mobility service provider with sales of
---3.07 billion and around 7,500 employees worldwide. Our mobility
platform ONE combines our products SIXT rent (car rental), SIXT
share (car sharing), SIXT ride (cab, driver and chauffeur
services), SIXT+ (car subscription) and gives our customers access
to our fleet of 270,894 vehicles, the services of 1,500 cooperation
partners and around 1.5 million drivers worldwide. Together with
our franchise partners, we are present in more than 110 countries
at 2,098 rental stations. At SIXT, a first-class customer
experience and outstanding customer service are our top priorities.
We focus on true entrepreneurship and long-term stability and align
our corporate strategy with foresight. Want to take off with us and
revolutionize the world of mobility? Apply now!
Keywords: Sixt, Gary , CUSTOMER SERVICE AGENT, Hospitality & Tourism , Gary, Indiana
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