Team Lead
Company: Foxtrot Market
Location: Chicago
Posted on: October 23, 2024
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Job Description:
About the Role:As a Team Lead you will be responsible for
leading a team on shift to create and execute an incredible
customer experience at every touch point of their experience at
Foxtrot. During a typical shift you will be flexing and moving
about the store to meet the business needs. During peak times you
might find yourself working in a position side by side with the
team. As a part of your shift routines you will be deploying &
coaching the team to meet the business & customer expectations. You
will be trained in all areas and a Team Lead role is a great
stepping stone to Assistant Store Manager. Be a Host: No matter
where you are in the store you will be able to pause & connect with
our customers - that might be a hello, a thank you or providing a
recommendation and this will always be a priority to make that
connection. Leader on Duty: Ability to set the tone for a shift
while clearly communicating the expectations for the team & tasks
to be completed. Create a positive environment that allows for
feedback delivered with candor & care along with celebrating the
wins. Take Action: Apply a practical approach, and good judgment to
tasks & issues. As needed, comfortable taking on challenging
situations & capable of reflecting on ways to improve next time.
Cafe & Coffee: We take food & coffee seriously and you will be
responsible for preparing & serving our cafe menu including working
in the kitchen & on bar. You will receive full training as a
Barista as a part of your role.Merchandising: Creating a visually
appealing experience within the retail space that includes
stocking, receiving organizing & resets in both front & back of the
store. Inventory: Execute shift inventory tasks including
identifying potential issues, taking the first step to root cause &
problem solve the issue and communicate the actions and follow up
to managers. eCommerce: Delivering a seamless & quick experience
for our online customers through cafe pickup & delivery. The
responsibilities and duties of this position described here are
representative; this is not a comprehensive list and other duties
may be assigned. Responsibilities:Lead by example to create a
welcoming and safe work environment for our people and customers.
Educate and answer customer questions on Foxtrot products and store
layout. Ensure key business initiatives are offered for our
customers. Serve as a go-to for store team members, in the absence
of a manager, to assist & escalate as needed.Assist in training new
store team members during their onboarding, to build a top-notch
experience.Delegate tasks & zones to store team members, including
yourself, to ensure optimal operations on both in-store retail &
delivery fulfillmentComplete store opening & closing tasks in
detail and with thoroughness, serving as a trusted key
holder.Previous supervisor or leadership experienceMust be at least
21 in order to sell or handle alcohol Able to model and lead others
to deliver exceptional experience to our customers.Be able to make
decisions and adjust to business needs in the absence of the Store
Manager or Assistant Store Manager.Outgoing and personable - enjoys
interacting with customers.Must be able to lift up to 40 pounds of
boxes up and down stairs.Strong communication skills (written and
spoken).Passion for high-quality goods, especially in food and
beverage.Able to successfully complete Foxtrot's Barista
Certification & all other required certificationsPunctual,
dependable & reliable, with some weekend availability
required.PI04fa78f7c392-25660-35847883
Keywords: Foxtrot Market, Gary , Team Lead, Hospitality & Tourism , Chicago, Indiana
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