Guest Engagement Representative 1
Company: Museum of Science and Industry, Chicago
Location: Chicago
Posted on: October 20, 2024
Job Description:
About Us: The Griffin Museum of Science and Industry is the
largest and most interactive science museum in the Western
Hemisphere. Griffin MSI exposes guests of all ages to awe-inspiring
exhibitions that spark curiosity and bring science to life. Griffin
MSI's mission - to inspire the inventive genius in everyone - is
realized through its world-class exhibitions and engaging guest
experiences. The Griffin Museum of Science and Industry provides
programs and experiences that deepen the engagement of students and
teachers in science and science-related disciplines, with a vision
to inspire and motivate our children to achieve their full
potential in the fields of science, technology, engineering and
math.We offer a creative, collaborative, and innovative environment
for our employees. Our employees get great perks such as: benefits
starting day one of your employment, free admission to Griffin MSI
for family and friends, free admission to other museums, free
parking in Griffin MSI's garage and more! If you are equally
passionate about our vision and want to be surrounded by a team of
dynamic, smart and innovative people, the Griffin Museum of Science
and Industry is the right place for you!The Job: The Guest
Engagement Representative 1 (R1) is responsible for providing
excellent customer service through all interactions with guests.
R1's will perform core operational functions in support of engaging
and orienting Museum guests, including wayfinding and opening and
closing of the museum for guest operations, assisting guests in a
positive, fun, and inclusive way, and recommending experiences to
help build fun and amazing Museum experiences.This is a part-time
position working onsite at the Museum 3-4 full days per week and is
a union-represented position (AFSCME Council 31). Please note the
role requires weekend availability and occasional evening
availability for special events.Responsibilities
- Provide enthusiastic, world-class customer service as guests
enter, navigate around the Museum, and as they leave by supporting
the parking garage, payment and/or validation.
- Support guests by answering questions, providing effective
resolution to issues that may arise, as well as giving directions,
with the goal of enhancing the guest experience.
- Collaborate with team members to provide a safe, nurturing, and
positive environment for all guests.
- Responsible for facilitating efficient and courteous cycling of
groups through the Group Center lunchroom, including transporting
lunches and cleaning lunch tables.
- Process registrations and provide administrative support for
school field trips and other visitor groups for documentation and
reporting requirements.
- Build relationships with Museum members and guests to encourage
repeat visits.
- Participate in team meetings to create and discuss new sales
tactics.
- Partner with Guest Experience to ensure real-time traffic flow
is being communicated to ensure positive museum experiences.
- Perform ticket and membership sales and returns and process all
ticketing transactions on the Museum's ticketing system according
to Museum policies and procedures; manage cash and credit card
sales of tickets, memberships, and/or special events in a timely
manner.
- Assist guests parking in the Museum garage and in the upkeep of
the Garage facilities by performing regular checks and inventories
on hardware, garage equipment, and ticket stock.
- Provide guest services such as coat check and wayfinding.
- Operate Giant Dome Theater film screenings.
- Perform cashiering duties, including balancing monies through
ticketing system.
- Support Leadership team with stanchion set up/take down and
maintaining department inventory.
- Other duties as assigned.Qualifications
- High school diploma or GED and one (1) to three (3) years of
related experience.
- Consistent good attendance, timeliness, and guest
readiness.
- Good people/interpersonal skills for dealing with guests and
staff; communicates professionally and proactively and is able to
create an open dialogue to uncover guest expectations and
unrealized needs.
- Demonstrates strong customer service, problem-solving, and
conflict-resolution skills.
- Strong teamwork, collaboration, and listening skills.
- Ability to multi-task and prioritize and satisfy the needs of
guests and museum operations in a fast-paced environment.
- Knowledge of cash management principles and/or procedures.
- Positive attitude required; enjoy working with people in a fun,
educational atmosphere.
- Must be able and willing to work weekends and holidays, and
some evenings.
- Must be able to move large groups of people from place to place
in a courteous and efficient manner.
- Curious to learn Museum content and culture and is able to
communicate that to guests in an engaging and inclusive way.
- Must be able to lift/carry up to 20-25 pounds, stand for up to
2 hours at a time, and move safely throughout the Museum
campus.
- Proficient computer skills and knowledge; must be comfortable
with learning and using new software and hardware (computer and
hand-held devices) in support of ticketing and membership
needs.
- Other duties as assigned.Our DEAI MissionThe Griffin Museum of
Science and Industry is committed to advancing diversity, equity,
accessibility and inclusion across our workforce, experiences, and
day-to-day operations. As Griffin MSI employees, we are each
responsible for making the Museum a welcoming place externally for
guests and internally for our colleagues within the scope of our
roles.Griffin MSI is an Equal Opportunity/Affirmative Action
employer, which includes providing equal opportunity without regard
to race, color, religion, gender, national origin, disability, or
protected veteran status.
#J-18808-Ljbffr
Keywords: Museum of Science and Industry, Chicago, Gary , Guest Engagement Representative 1, Other , Chicago, Indiana
Didn't find what you're looking for? Search again!
Loading more jobs...