Analyst, EUC
Company: Intercontinental Exchange
Location: Chicago
Posted on: October 23, 2024
Job Description:
Overview
Job Purpose Intercontinental Exchange is seeking a motivated,
result-oriented End User Computing (EUC) Analyst to be part of a
global team responsible for supporting and advancing our global
corporate computing environment. The EUC group touches every aspect
of ICE's fast-paced, dynamic culture and utilizes cutting-edge
technology to provide for the needs of our users and the company as
a whole. The ideal candidate is technically proficient, possesses
an eager attitude, excellent communication skills and a
consistently professional demeanor. ICE is a member of the Fortune
500 and a leader in financial technology, owning and operating
exchanges and clearing houses for financial and commodity markets,
including futures, equities, options, energy, and credit, as well
as the New York Stock Exchange. The EUC team is responsible for
supporting all hardware, software and technology used by in-office
and remote users to execute their daily responsibilities. As our
end users support multiple businesses at ICE, EUC collaborates with
enterprise stakeholders to focus on efficient processes and
policies that improve user productivity and efficiency.
Responsibilities
- Onboarding and training of new internal and external end users
into ICE's environment
- Supporting hardware, software, and network needs for Windows,
Mac, and virtual environments
- Ticket and incident management via ServiceNow including issue
resolution, escalation and documentation management
- Hardware and software deployment - desktop and laptop imaging
and software deployment, in addition to VOIP phone deployment
- Active Directory, Azure, and Intune, and Exchange Online
provisioning - device authentication, maintaining users, groups,
and distribution lists
- File, print and DHCP management - support and
troubleshooting
- Mobile device support - MDM and managing Apple, Android
devices
- Purchasing - Managing the IT hardware workflow
- Hardware inventory management, regularly required to stand,
stoop, kneel, bend, crouch and lift 50+ pounds
- Conference room AV system troubleshooting and video
conferencing system support (Zoom, Teams, Webex etc.)
- Broker and trading floor technology support - New York-based
EUC Analysts will support trading floor and broker desk technology
including turret phones, tablet computers, wireless networking,
proprietary tools, and data display supportKnowledge and Experience
- College degree in Computer Science, MIS, CIS, or related
discipline
- Required experience with Microsoft Active Directory, Azure,
Intune, Exchange Online, and Windows desktop/server
troubleshooting
- Required experience with Windows OS, MacOS, and Microsoft
Office Suite
- Networking technology such as Cisco, Juniper
- Strong multitasking, time prioritization, collaborative and
communication skills
- Experience in an exchange, trading facility, or financial
services
- Preferred knowledge of PowerShell, scriptingSchedule This role
is on-site in our Chicago office. Intercontinental Exchange, Inc.
is an Equal Opportunity and Affirmative Action Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, sexual
orientation, gender identity, national origin or ancestry, age,
disability or veteran status, or other protected status.
Keywords: Intercontinental Exchange, Gary , Analyst, EUC, Professions , Chicago, Indiana
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